This page applies to consumer purchases for delivery in France and the European Union. Professional resale purchases have separate terms, without change-of-mind returns.
Notify us within 14 days of receipt
You may withdraw without giving a reason within 14 days of receiving your piece. For a single order delivered in separate lots, the period normally starts upon receipt of the last item. Send your unambiguous declaration through the form below or by email to hello@solumclavis.com before the deadline. The date of dispatch of your declaration matters.
Return the piece
Return the goods within 14 days of notifying withdrawal to Koweek Global, 33A rue de la République, 76240 Le Mesnil-Esnard, France. Contact us for practical shipping instructions without delaying your declaration. Return the piece with the accessories delivered with it, suitably protected. You may inspect it as you would in a shop; any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning may be deducted.
Return costs and reimbursement
Direct return costs are your responsibility for a change-of-mind withdrawal. No fixed €70 deduction applies to this European policy. For an error or a legally covered non-conformity, the relevant costs are borne by us. We reimburse the purchase and standard initial delivery costs within 14 days of being informed of withdrawal; reimbursement may be withheld until the goods are received or you provide evidence of dispatch, whichever is earlier. Any additional cost of a more expensive delivery method you chose is not refunded. Refunds use the original payment method unless you expressly agree otherwise without additional fees.
A problem with the piece?
An incorrect item, a defect or a non-conformity is handled separately from a change of mind. Choose “Report a problem” below. This page does not restrict applicable legal guarantees.
